FAQ Topics


BROWSE FAQ

Q. Can I opt not to receive emails but still participate in the community on TrailerLifeDirectory.com?
A. Absolutely. We provide eNewsletters and email as a benefit to our registered users. It is a communication method to provide you with RVing news, product information and a variety of articles and travel tips, etc. related to the world of RVing. The Trailer Life Directory website is another way to stay in touch. Please enjoy our site and the community it supports.
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Q. Can I post a comment anonymously?
A. No. Registration is required to ensure we can contact you for additional information, if needed. It is also a tool to minimize inappropriate language and unkind remarks. We support honest and constructive reviews from our visitors. Our RVing community has high regard for the comments of other RVers.
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Q. Can I sort by the items in the results, like Virtual Tours?
A. Yes, you can sort the results by clicking on the link at the top of the listing grid. This will resort the listings to display those that match the criteria. If nothing changes in the list of locations when you click on the link, it may be that there are no locations in the area that meet that criteria.
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Q. Forget your password or email address?
A. If you’ve forgotten your password or email address associated with your online Good Sam Club account, simply click ”I forgot my password” located on the login page . Next, enter the email address associated with your account. Then, you’ll have the option to show your password hint or request that your password be sent to you via email.
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Q. How are campgrounds eligible to be listed?
A. Listings are provided free of charge to the businesses listed. All private parks and selected state parks listed on TrailerLifeDirectory.com are inspected annually by our inspection teams. For a park to be listed it must have a minimum of ten overnight RV sites.
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Q. How current is the information?
A. Listings are updated annually for the printed Trailer Life Directory and online changes are updated weekly as we are notified by campgrounds, businesses or our Trailer Life Directory Representatives.
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Q. How do I access the Virtual Tour?
A. To access a Virtual Tour, simply click on the V Tour logo in the search results list or on the details page. In order to view Virtual Tours, you must be a registered user on TrailerLifeDirectory.com. Make sure you are signed in to the site when you start planning your trip.
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Q. How do I add a photo?
A. First make sure the photo you want to upload is available on your computer system. Note the location on the photo file to help you select the file via our browse action. On our website go to the Share section, then select Photos in the sub navigation bar. Up in the top left corner select "Share A Photo". Fill in the required fields. When you get to the Photo section, click on the Browse button and select the photo file. Click on Upload. Your photo will now appear in the Photos section of Share under the category you defined. It will also appear in your Profile.
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Q. How do I add a tip?
A. Go to the Share section and click on Blogs in the sub navigation bar. In the top left select "Share a Blog". Choose Tech Tips as your category and share away!
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Q. How do I buy an RV?
A. We suggest you go to www.campingworld.com/rvsales ( One of our sister sites) to look for an RV to purchase.
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Q. How do I find tech tips from other RVers?
A. You can find Tech Tips in several locations on the site. 1) Select the RV Resources Tab. In the lower right corner you will see a Tech/RV Maintenance section. The first link is Tech Tips. Click on that link. You will see Tech Tips sorted by categories to help you find what you are looking for easily. 2) In the RV Resources section, select the Tech/RV Maintenance tab. 3) To find more Tips straight from RVers. Select the Share Tab. Select Blogs in the sub navigation bar. Find the Tech Tip Section in the center of your screen and select "View More Tech Tip Blogs". You can sort the Blogs to help you find the information you are interested in. It's also a great place for you to share your tips or helpful hints as well. It's easy and fun.
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Q. How do I flag an item as inappropriate?
A. In each section that has shared information we display "Flag as Inappropriate". It is located prominently near the top of the screen. The flagged entry will be reviewed and if deemed inappropriate, per our website requirements, it will be removed from the site.
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Q. How do I get off the email list?
A. Once you are signed in you may access your account and set up or change your preferences. Your account can be accessed by clicking on "My Account" located in the top left corner of the screen. If you choose not to receive our emails, please let us know why. We care about your input. Please go to Contact Us and select "Website and Product Feedback/Suggestions" from the Subject drop down list. Thank you.
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Q. How do I know how many campgrounds are in a specific listed city?
A. The search results for cities and their surrounding area will give you a count at the top of the list of locations.
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Q. How do I list my RVs for sale on your site?
A. We do not actually place listings on our site at this time. We suggest you go to rvSearch.com ( One of our sister sites) to list your RV for sale.
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Q. How do I make my profile private?
A. TrailerlifeDirectory.com was designed as a site supported by the RV community. We are sensitive to your Privacy and have set the site up so your name is not placed in public view. We ask our visitors to set up their Profiles with a "Display Name" to establish your "online persona" and protect your privacy. They you can chose to share and participate at a level you are comfortable with.
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Q. How do I make the small picture bigger?
A. Clicking on the smaller image will toggle the image to the larger spot on the page. It's easy, just click on the picture.
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Q. How do I notify you of a park that does not live up to the listing made in your directory?
A. Please go to Contact Us. In the Subject drop down list, select "Updating/Adding Facility Information to the Directory" and provide your comments. All comments are reviewed by the Trailer Life Directory staff.
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Q. How do I obtain a list of campgrounds?
A. The only way to obtain a full list of all of the campgrounds in the directory is to purchase the Trailer Life Directory. We also provide all of the information in the Directory along with a trip planning tools on our Trailer Life Directory Campground Navigator software product. If you are only interested in a region of the US or Canada you can purchase a Directory Download which you can print out from a PDF file. All of our Directory products (along with many others) can be purchased at TrailerLifeDirectory.com in our Travel Store section. (LINK)
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Q. How do I read the ratings?
A. Trailer Life Directory's Exclusive Triple Rating System has set the campground industries standard for over 36 years. For a detailed explanation of our ratings go to any campground listing. In the General Information section, just above the triple ratings you will see the link About the Ratings. Click on the link and the How to Read Our Ratings page will appear.
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Q. How do I report information updates?
A. Go to Contact Us and select "Website and Product Feedback/Suggestions" from the Subject drop down list. Provide the information you would like to see updated on the site.
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Q. How do I save a Photo to My Travel Planner?
A. In order to save Photos to your Travel Planner, you must be a registered user of TrailerLifeDirectory.com. Once you've registered, saving a Photo is as easy as clicking your mouse on the blue "Save" button above the Photo on the Photo Details page. Once saved, the item will display in your Travel Planner.
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Q. How do I save an Event to My Travel Planner?
A. In order to save an Event, you must be a registered user of TrailerLifeDirectory.com. Once you've registered, saving a Event is as easy as clicking your mouse on the blue "Save" button in the middle of the Event Details page. Once saved, the Event will display in your Travel Planner.
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Q. How do I search for a destination?
A. You can search destinations from the Explore main page, or by clicking on the Destinations tab. If you are still looking for a specific destination, try using the Search tool at the top of the page.
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Q. How do I search for interests and activities?
A. Use the Interest and Activities tab in the Explore section. Here you can check out the Top 5, browse the categories listed or use the Search function in the main menu and enter keyword related to the activity of interest you are looking for.
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Q. How do I sell my RV?
A. We suggest you go to rvSearch.com ( One of our sister sites) to list your RV for sale.
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Q. How do I share this page with my friends?
A. Your Travel Planner is your personal page on Trailer Life Directory.com. To share items you've saved in your Travel Planner, you can use the Send to a Friend functionality on the detail page of each item.
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Q. How do I submit an article for use in expert advice?
A. Our expert advice is gathered from articles from many well know authors and publications within the RV and travel industry. We also work with City and State Tourism Boards. If you would like to submit an article or information to have placed on TrailerLifeDirectory.com, please go to Contact Us and select "Content Submission" from the drop down menu. Provide information regarding your submission and your contact information. We would be happy to take your article under consideration.
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Q. How do I submit my photos?
A. To submit your photos you need to register and set up a profile on TrailerLifeDirectory.com. It's very easy and it is Free! Once you have registered go to the Share section. You will be able to easily upload and share your photos with other RVers and friends. Once you have registered you will also have access to many other features on our site. Click here to join today... and have fun!
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Q. How do I update my listing?
A. Trailer Life Directory representatives pay an annual visit to the parks and businesses listed in the Directory and website. They will be happy to update your information at that time. In the meantime, you can contact your representative at (800) 685-6246.
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Q. How is My Profile different than My Account?
A. Your Profile is where you set up your 'persona' (the name you will be known as on TrailerLifeDirectory.com) and add your photograph (if you chose to do so). My account is where you set up your personal preferences for what you want to share and information you want to receive. Please know that we will not share your "real" name on our site and that we will not share your name, address or credit card information to anyone outside of our company. We greatly respect your privacy and take all precautions to protect your information. For more information, see our Privacy Policy as posted on this site.
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Q. How much does it cost to be listed?
A. There is no charge to be listed in the Directory or website, however, parks must meet minimum rating standards and criteria.
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Q. How will I know when my membership expires?
A. Members will first need to register his or her membership online to create an online Good Sam Club account. If you already have an online account, your expiration date can be found in the href="http://www.GoodSamClub.com/MyAccount.aspx">My Account section when logged into your online account. We will also contact you by email and postal mail prior to your expiration date to let you know that it’s time to renew your membership. You will also be reminded to renew online prior to your expiration date when you log into your online account. GoodSamClub.com/MyAccount to discover why so many RVers find great value in the Good Sam Club!
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Q. I am a park owner and I'd like to list my park on TrailerLifeDirectory.com. How do I do that?
A. If you are interested in having your RV Park, campground or business listed in the Trailer Life Directory and website, please e-mail us at [email protected] or call us toll free at (800) 685-6246.
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Q. I am a Trailer Life Directory member, and I need to update my listing on the web site. How do I do that?
A. Trailer Life Directory representatives pay an annual visit to the parks and businesses listed in the Directory and website. They will be happy to update your information at that time. In the meantime, you can contact your representative at (800) 685-6246.
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Q. I cannot find the destination I'm looking for.
A. If you do not see your destination listed on the page, try using Search in the menu bar. Also be sure to check your spelling - its an easy mistake that we all do once in a while. If you still do not get any results for the destination, there is a possibility that we don't have it listed. We are continually adding information to our Explore section. To request we add information on a specifc location, please send a request to [email protected] We will try to acquire and post information about your requested destination as soon as we are able. Another option is to visit our Share section and check to see if another RVer has posted a Blog about your destination. Other RVers on Share are a valuable resource for helpful information. While you are there, be sure to add your experiences and photos about places you've been.
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Q. I cannot find the interest or activity I like the most.
A. Be sure to click on the link All Interests and Activities at the bottom of the Interest and Activites page. Alternatively use the Search function in the top menu bar for the activity you are looking for. If you still can't find what you're looking for, we may not have any information on the activity yet. You can suggest interests by sending an email to [email protected]
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Q. I don’t remember which email account I signed up with.
A. Please go to Contact Us and select "Trouble Logging In" from the Subject drop down list. Our Webmaster will contact you with the information you need via an email.
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Q. I don't have an RV, can I still participate in the community on Trailer Life Directory?
A. Absolutely. Our site is a great place to learn about Rving. It is also about Travel. Please share your knowledge, your photographs and your questions in our forums and blogs.
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Q. I don't know which city I'm going to, how do I view all listings for a state or province?
A. To view all the listings in a state or province, click on the link above the map that reads "View All Campgrounds in {State/Province}" This link is located just below the HELP link on the page.
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Q. I don't see the blogs and photos that I've uploaded in My Travel Planner.
A. When you share a Blog or Photo, it will appear in your Profile page. Your Travel Planner is something that only you see. To view your shared items go to Your Profile.
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Q. I found a link that is broken, how do I report that?
A. Please go to Contact Us. In the subject drop down list, select "Website Errors or Bugs" and describe the error. Our Webmaster will look into the problem.
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Q. I have a show that I would like listed, how do I do that?
A. To list your show please send details, including the date (from and to), type of event, location, website, contact phone number, email address and a description of what the event is all about, to: [email protected]
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Q. I have an event saved that has passed. How do I delete it from the list?
A. Events should delete automatically based on the day. If you are still seeing an event that occurred in the past, use the delete link on the list of events page in your travel planner. If you are still having trouble deleting an item, please go to Contact Us. In the subject drop down list, select "Website Errors or Bugs" and describe the error. Our Webmaster will look into the problem.
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Q. I have an RV Service Center, how do I get my business added to your site?
A. Go to Contact Us. In the drop down list select Updating/Adding Facility Information to the Directory. Provide your information and a Trailer Life Directory staff member will contact you. If you would like to get information on advertising please go to the footer and click on the Advertise link.
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Q. I logged in with my Good Sam information, does my profile from the GoodSamClub.com website transfer to TrailerLifeDirectory.com?
A. No. Although we will recognize you as a Good Sam Member and provide you with the benefits of Membership we will not transfer your profile from the Good Sam Club website. Both TrailerLifeDirectory.com and GoodSamClub.com are very protective of your Privacy. Please take just a few moments to register on our site as well. We offer RV Travel information that will compliment the information on GoodSamClub.com. You will also discover that we have own unique RVing community. Have fun exploring and sharing!
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Q. I need a checklist that isn't listed here. How can I find additional information?
A. You can start a Blog (it's really easy to do, go to our Share section) asking folks to share the type of checklist you are looking for. You could also go to our Forum also in Share, and ask for some help on the subject. Searching the web is always an option. There are lots of checklists out there, we kept to the basics.
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Q. I need to find a business that isn't listed in the options, how do I do that?
A. If you cannot find a business in our search options, we would suggest you use a search engine such as Google or Yahoo. Once you locate the business you are searching for please suggest they contact Trailer Life Directory to see if we can include them in the future. Thank you.
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Q. I own a campground and don’t see a listing for us?
A. If you are interested in having your RV Park, campground or business listed in the Trailer Life Directory and website, please e-mail us at [email protected] or call us toll free at (800) 685-6246.
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Q. I selected a general service but I'm not getting any results.
A. The services are displayed based on a ten mile radius from the park.
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Q. I tried to use the hint for my password, but I still can't log in. Is there another way to get my log in information?
A. Please go to Contact Us and select "Trouble Logging In" from the Subject drop down list. Our Webmaster will contact you with the information you need via an email.
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Q. I'd like to register for the newsletter and email offers, but I do not want to participate in the community.
A. Participating in the community is a personal choice. But, please visit the Share section to view what others are contributing. They provide great information, helpful tips and insights into the world of RVing you might never find elsewhere…plus they are having fun too. If you decide to join in, great...if not, please enjoy the travel tools and information TrailerLifeDirectory.com can provide!
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Q. If I join the Good Sam Club, will I instantly get my Good Sam Discount on my order?
A. Yes. That is one of the many benefits of joining the Good Sam Club.
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Q. I'm looking for an event near me, how do I search for events?
A. Be sure to click on the link All Interests and Activities at the bottom of the Interest and Activites page. Alternatively use the Search function in the top menu bar for the activity you are looking for. If you still can't find what you're looking for, we may not have any information on the activity yet. You can suggest interests by sending an email to [email protected]
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Q. I'm not getting any results when I search
A. Choose fewer options for a broad search, or more options for a more specific search. When searching by Facility Name, use as few words as possible, especially if you're not sure of the exact name of the facility. Example: searching for "RV" may return more records than searching for "RV Park".You will get results based on whatever criteria you choose. If you don't get any results, try selecting fewer options.
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Q. Is there a limit to the amount of information I can post about a campground?
A. There is a limit of characters
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Q. The information listed in nearby attractions is not correct. How do I report this to Trailer Life Directory staff?
A. Please go to Contact Us. In the subject drop down list, select "Updating/Adding Facility Information to the Directory" and provide your comments. All comments are reviewed by the Trailer Life Directory staff.
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Q. The poll isn't working
A. Please go to Contact Us. In the subject drop down list, select "Website Errors or Bugs" and describe the error. Our Webmaster will look into the problem.
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Q. What are Tech Tips?
A. Tech Tips are ideas and suggestions RVers have sent in to share with other RVers, as well as information from experts in the field of RVing. Many of the tips have been published in Trailer Life Books "10 Minute Tech" Volume 1, 2 and 3. Others are gathered from a variety of sources including RV handbook, RV Repair and Maintenance Manual and online submissions from TrailerLifeDirectory.com.
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Q. What do the ratings mean?
A. The exclusive Trailer Life Directory Triple Ratings system evaluates a park based on three main criteria; Completeness of the Facilities, Cleanliness and Physical Characteristics of Restrooms and Showers, and Visual Appeal and Environmental Quality. All three ratings are on a scale of 1 to 10, with 10 being the best. Less than 1 percent of parks or campgrounds receive a rating of 10. Our readers tell us that cleanliness ranks high in importance to them. Therefore, when a park receives full points in the cleanliness of restroom sinks, toilets, showers, walls, floors and mirrors, a star will appear next to their restroom rating. For more information about the ratings click here. {insert link to "About the Ratings" page}
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Q. What is a Good Sam Park?
A. Good Sam Parks are RV campgrounds that have meet the high standards required by Trailer Life Directory and have also chosen to participate in the 10% discount program for Good Sam Club members. All private RV parks are personally inspected and rated by Trailer Life Representatives on an annual basis.
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Q. What is the difference between a Good Sam Park and a Good Sam Honored location?
A. Good Sam Honored locations are KOA campgrounds, state parks or tourist attractions where Good Sam Members may also get the 10% discount.
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Q. What is the difference between My Travel Planner, My Profile and My Account?
A. The Travel Planner is your private spot to save any travel information, photos, etc. that you would like to retain for future reference. Your Profile is where you set up your 'persona' (the name you will be known as on TrailerLifeDirectory.com) and add your photograph (if you chose to do so). My account is where you set up your personal preferences for what you want to share and information you want to receive. Please know that we will not share your "real" name on our site and that we will not share your name, address or credit card information to anyone outside of our company. We greatly respect your privacy and take all precautions to protect your information. For more information, see our Privacy Policy as posted on this site.
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Q. What is the file size I should use for my images?
A. Photos are limited to 4MB. The must be in a GIF, JPEG or PJPG format to appear on our website.
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Q. When I click on a year, there aren't any results for my area.
A. It may be that there are no shows or events in your area. We try to list all the shows and events that we are aware of. If you would like to share something we have missed please go to Contact Us and select "Content Submission" from the drop down menu. Please provide general show and/or event informaion and your contact information. Thank you.
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Q. Where can I find information on RV Services?
A. There is some general information on RV Services in the RV Resources section of the website. This section provides links to a wide variety or RV related manufactures, business and service providers. If you are looking for RV Service Center locations, you can use the Find A Campground widget (the light blue box on the left side of your screen). Select the City and/or state you are interested in, then click on the last link in the box "More Search Options". Near the top of the screen locate Facility. Select Service Center from the drop down listing. Click on the FIND button on the right. A search result page will appear with the listing of RV Service centers.
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Q. Where can I find information on the VISA Signature Card?
A. Good Sam offers the VISASignatureCard.com that allows you to earn points on anything you purchase. Redeem points on FREE camping, gas cards, Good Sam products, services and memberships, cash back, gift cards to Camping World and other popular retailers & restaurants...and much more! Visit GoodSamCreditCard.com to apply today!
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Q. Where can I get a hard copy Trailer Life Directory?
A. You can call our Member Services Department at 1-800-866-2216. Representatives are available Monday through Friday, 5:30 AM to 7:30 PM MST, and Saturdays, 7:00 AM to 5:00 PM MST. Or, you can order online in our Travel Store.
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Q. Where can I route my RV trip online?
A. Plan your next trip using the Good Sam online free Trip Routing Service . Get driving directions, trip itineraries, travel guides and points-of-interest along the way. Customized for RVers!
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Q. Where do I find Tech Tips?
A. You can find Tech Tips in several locations on the site. 1) Select the RV Resources Tab. In the lower right corner you will see a Tech/RV Maintenance section. The first link is Tech Tips. Click on that link. You will see Tech Tips sorted by categories to help you find what you are looking for easily. 2) In the RV Resources section, select the Tech/RV Maintenance tab. 3) To find more Tips straight from RVers. Select the Share Tab. Select Blogs in the sub navigation bar. Find the Tech Tip Section in the center of your screen and select "View More Tech Tip Blogs". You can sort the Blogs to help you find the information you are interested in. It's also a great place for you to share your tips or helpful hints as well. It's easy and fun.
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Q. Where do I learn more about Good Sam Travel Preparedness services?
A. Good Sam Roadside Assistance has over 26 years of industry-leading experience, the best benefits on the market, and lower prices than the competition. With a variety of auto and RV programs to choose from, you have the flexibility to choose a plan that meets your needs. Visit Good Sam Roadside Assistance to learn more. The medical evacuation assistance program, goodsamtravelassist.com, is emergency medical and travel assistance that provides you with a personal medical support and travel assistance team on call 24 hours a day, 365 days a year. TravelAssist offers over 20 emergency medical & travel assistance benefits designed especially for RV owners.
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Q. Where do the campground listings come from?
A. We gather information from a variety of resources. State, public and private campgrounds, tourist attractions, service centers, etc. All campgrounds have minimum standards, established by Trailer Life Directory, that must be met to be listed. All private RV parks are personally inspected and rated by Trailer Life Representatives on an annual basis.
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